Returns & Exchanges

At EMALL City Portal, we strive for complete customer satisfaction by offering a seamless 30-day return window for all eligible items. Whether you have changed your mind or received a defective product, our dedicated team is here to ensure a smooth and fair resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of receiving your RMA.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.